RETURNS -

  • You may raise a return request with us within 7 days of receiving your order by sending us an email at connect@fclo.in.

  • Returned items must be unused, unworn, and with original tags and packaging intact. Once we receive the product, our Quality Check team will inspect it for any signs of wear and tear, following which we will process your return.

  • Products purchased during a sale or promotional offer are not eligible for return, only exchange is allowed.

  • If your pin code is not serviceable for reverse pickup, you will be required to self-ship the product to our warehouse.

  • Shipping and COD Charges are Non-Refundable.

  • If your original order was placed using Cash on Delivery (COD), the refund will be issued via bank transfer or to a credit card, as per your preference. We will reach out to collect the necessary details once your return is approved.

  • Customized products and products purchased using credit notes will not be eligible for exchanges or returns.

EXCHANGE -

  • We offer free exchanges. Drop an email at connect@fclo.in within 7 days of receiving your order and our team shall connect with you to assist you with the exchange..

  • Size exchanges are subject to availability at the time of request.

  • Product must be unused, unworn, and with original tags and packaging intact. Once we receive the product, our Quality Check team will inspect it for any signs of wear and tear, following which we will process your exchange. Exchange pieces will be processed as per our shipping timeline, as all pieces are made to order.

  • If the exchanged product is of a lower value, the remaining amount will be credited to you as a Credit Note.

  • Each order is eligible for only one exchange.

  • Products purchased during a sale or promotional offer can be exchanged, but not returned unless otherwise stated in the sale or promotional offer.

  • Customized products and products purchased using credit notes will not be eligible for exchanges or returns.

  • For further details refer the link - Terms & Conditions and FAQ.

CREDIT NOTE -

  • Credit notes have a validity of 6 months and are redeemable only on website purchases.

  • As a policy, we do not offer cash refunds.

CANCELLATIONS -

  • Once an order has been placed on our website, we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

  • Please note, as a policy, we do not offer cash refunds.